Depends on the employee..
Dropped off brake drums to be machined three hours before closing. When I returned fifteen before closing I was told that they "forgot" to do them. They then proceeded to tell me they probably could not machine my drums for liability reasons even though admittedly they could not find the calipers to measure them. I return the next morning to be told the same thing by the store manager after his helper measured my drums with a tape measure. Not a caliper designed to measure into the tens or hundreds of an inch as required for the job, but a metric tape measure. I'm certain it is much easier to just sell me new parts from your shelf but I cannot believe you are looking for excuses to not take my money. Went to a locally owned repair shop and was taken care of almost immediately. I happy I gave my money to them and not O'Reillys. Last time I try to spend money on them, here or elsewhere.
Great service
I was at a basketball tournament, an hour and 1/2 from home, and realized I had a tire about to blow out. I stopped here to see if they had any suggestions where to go in Viroqua on a saturday. These young men went ABOVE and beyond in Customer service. They even called locally and found somewhere and directed me where to go. Thank you SO much to these guys! You may have saved our lives, had they blown on our drive. Thank you! And the gentleman at Viroqua tire was phenomenal as well! I am eternally grateful! This is what exceptional customer service looks like! Great job!
Friendly staff and reasonably priced.
O Reilly Auto Parts is a US Car Repair based in Viroqua, Wisconsin. O Reilly Auto Parts is located at 902 N Main St, Viroqua, WI 54665, USA.
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